1. Introduction
Welcome to Vizha Time ("we," "our," or "us"), accessible via https://vizhatime.com. We provide premium, interactive digital invitation websites for weddings, engagements, birthdays, housewarmings, and special celebrations.
We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains our data collection, usage, storage, and security practices in strict accordance with the Information Technology Act, 2000 (India) and the rules framed thereunder, as well as our payment gateway partner Razorpay requirements.
2. Information We Collect
When you browse our platform, sign in, or place an order for a digital invitation website, we collect the following categories of information:
A. Account & Contact Details
- Full Name, Email Address, and WhatsApp / Mobile Phone Number.
- Google Profile Information (Name, Email, Profile Picture) when you authenticate via Google OAuth2.
B. Event & Customization Data
- Names of the couple/celebrant (e.g., Bride & Groom, Birthday Star).
- Event Dates, Timings, Muhurtham schedules, and Venue Address.
- Google Maps venue location links.
- Couple photographs and celebration image galleries provided for invitation design.
- Design notes, music preferences, and RSVP contact WhatsApp numbers.
C. Payment & Transaction Information (Processed via Razorpay)
All payments for orders on Vizha Time are securely collected and processed by our authorized payment gateway partner, Razorpay Software Private Limited.
- What we store: Order ID, Razorpay Payment ID, Razorpay Order ID, Transaction Amount (in INR), Payment Status (Success/Pending/Failed), and Date & Time of Transaction.
- What we NEVER store: Vizha Time does NOT store, collect, or have access to your sensitive banking details, Credit Card numbers, Debit Card PINs, CVVs, UPI PINs, or Net Banking credentials. All payment transactions are encrypted and transmitted directly through Razorpay's PCI-DSS Level 1 compliant secure servers.
3. How We Use Your Information
We utilize the collected information strictly for legitimate business and service delivery purposes:
- To design, create, and host your personalized celebration invitation website.
- To process your online payment securely via Razorpay.
- To send order confirmation, draft review links, and final invitation delivery via WhatsApp and Email.
- To provide responsive customer support and manage unlimited revisions before your celebration.
- To maintain your account login session and allow you to view order history in "My Orders."
- To prevent fraudulent activities and comply with statutory legal requirements.
4. Third-Party Service Providers
We share limited information only with trusted third-party service providers essential for running our digital platform:
- Razorpay Software Private Limited: For secure payment gateway processing. You can review Razorpay's privacy policy at https://razorpay.com/privacy/.
- Google OAuth 2.0: For passwordless, secure user authentication. We access only your basic Google profile and email to identify your account.
- Cloud & Hosting Infrastructure: Secure servers located in compliant datacenters with SSL/TLS encryption.
5. Data Storage, Retention & Security
We implement industry-standard physical, electronic, and administrative safeguards to protect your personal data and celebration photos against unauthorized access, alteration, or disclosure. All web traffic to and from https://vizhatime.com is strictly encrypted using 256-bit SSL (HTTPS) encryption.
Your customized invitation website remains live and hosted for a period of 1 Full Year from the date of purchase, allowing you and your guests to revisit your cherished memories. You may request early takedown or deletion of your photos and website at any time by contacting our support team.
6. Your Privacy Rights
You have the right to:
- Access the personal information and photos we hold regarding your order.
- Request corrections or updates to your event details, timings, or venue directions.
- Request deletion or takedown of your live celebration website and associated uploaded images.
- Opt-out of any promotional emails or newsletters at any time.
7. Grievance Officer & Inquiries
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, if you have any questions, concerns, or grievances regarding our privacy practices, you may contact our designated Grievance Officer:
- Officer / Support Lead: Customer Privacy & Support Team
- Organization: Vizha Time
- Email: support@vizhatime.com
- WhatsApp / Phone: +91 93635 36898
- Address: 3537, TNHB, Ayappakkam, Chennai, Tamil Nadu, India - 600077
Merchant & Business Support Contact
For any questions, order inquiries, payment confirmations, or policy clarifications, please reach out to our dedicated support team: