Cancellation & Refund Policy

1. Overview of Digital Services

At Vizha Time, we are committed to delivering the highest quality digital invitation websites for your special celebrations. Because our products are customized digital services that involve creative design work, hosting provisioning, and personalized coding tailored specifically to your event, our cancellation and refund policy is designed to be fair, transparent, and compliant with consumer protection and Razorpay merchant standards.

2. Cancellation Policy

A. Pre-Design Cancellation (Within 2 Hours)

If you change your mind or placed an order by mistake, you may cancel your order within 2 hours of purchase or prior to the submission of your event photos and details. Upon cancellation approval, you will receive a 100% Full Refund with no deduction.

B. Cancellation After Customization Begins

Once you have submitted your event details/photos and our design team has initiated the custom layout work:

• If you wish to cancel before final link approval, a partial refund of 70% of the order value will be issued (a nominal 30% fee is retained to cover designer labor and server setup costs).
• Once the final personalized website is delivered and approved, cancellation is generally not accepted due to the irreversible delivery of customized digital intellectual property.

3. 100% Satisfaction Guarantee & Unlimited Free Revisions

We want your invitation website to be flawless for your family and guests. Instead of worrying about cancellations:

• Unlimited Text & Timing Edits: You can request unlimited changes to dates, auspicious timings, bride/groom names, and venue addresses at zero extra cost.
• Photo Replacements: You can swap couple photos or gallery images before your final event date.
• Map & Venue Adjustments: If your mandapam or reception hall changes, we will update the Google Map directions immediately.

4. Eligible Refund Scenarios

You are eligible for a full or appropriate refund under the following circumstances:

• Duplicate / Multiple Charges: If your card or UPI account was charged more than once for the same order due to a network glitch during Razorpay checkout, the extra payment(s) will be refunded 100% immediately.
• Inability to Deliver: In the rare event that Vizha Time is unable to deliver your customized website within the agreed timeframe due to technical limitations or unforeseen system failure, a 100% Full Refund will be issued.
• Defective Link: If the generated website link experiences persistent technical defects that our engineering team is unable to rectify within 24 hours of reporting.

5. Refund Process & Timeline (Via Razorpay)

To request a cancellation or refund, please follow these simple steps:

1. Send an email to support@vizhatime.com or message our WhatsApp Support at +91 93635 36898.
2. Provide your Order Number (e.g., VT-2026-XXXX) and your registered email or phone number.
3. State the reason for your cancellation or refund request.

6. Contact for Refund Inquiries

If you have any questions regarding your refund status or need assistance with your order, please contact our billing desk:

• Email: support@vizhatime.com
• WhatsApp / Helpline: +91 93635 36898
• Response Window: Within 2 to 4 hours on all days (9:00 AM – 9:00 PM IST)